The Information Ticket Handler system installed at the National Media and Communications Authority was enhanced with a new feature. Thanks to the Avaya integration, the data and content of voice calls can be attached directly to a ticket at the organization within the Eventus system.
Making most of the improving situation of the pandemic and our ever-increasing vaccinated headcount, we had our first team building lunch in June, during which our colleagues working at the former seat of the company group, in Táltos street, could finally meet up in person.
With the new member of the Eventus product family, shift planning and management is easily automatized. HungaroControl, the Hungarian air navigation service provider, chose the new solution to support the ensuring of the headcount necessary for secure air traffic control.
In February 2020, the Customer Relationship and Information Department of the National Media and Infocommunications Authority (NMHH) replaced its legacy Information Request Ticket Handler (TÜA) with an efficient, Eventus-based platform. Thanks to the new solution, users can perform their tasks quicker and easier from now on.